The Victorian Ombudsman website had two critical goals; to meet WCAG 2.0 Level AA accessibility, and integrate seamlessly with the existing complaint management system. Get Started needed to deliver to technical requirements while also creating an engaging, easy to use site that had a timeless look to it.
The planning process began with stakeholder engagement, interviewing staff who interact on a daily basis with the public. From there we were able to devise a streamlined information architecture, bringing the most important content to prominence on the site to assist the public to find what they needed quickly and easily without the need to directly contact the Victorian Ombudsman.
Considerations needed to be made for colour, contrast, text resizing and sensory characteristics, making the wireframe and design phases key to the success of achieving the Perceivable requirements of AA accessibility. During development Get Started focused on Operable and Understandable requirements such as proper headings, language of parts, focus order and ability to pause or play moving images, resulting in a site that delivers to all WCAG 2.0 Level AA accessibility requirements.